Hotel Operations Handbook
£19 one-time
- 32-page downloadable PDF
- Occupancy, ADR, RevPAR, costs and guest experience KPIs
- Front office, housekeeping, F&B, people, purchasing and finance
- Maintenance, risk, technology, marketing and improvement planning
Turn hotel figures into better operating decisions.
Practical guidance for owners, general managers and department leaders: understand your KPIs, review your operating controls and give each improvement a clear owner and review date.
View the free 5-page sampleEnglish · Edition 1.1, 13 October 2026 · Business use at one hotel property.
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The handbook, editable toolkit and software user guide are included for eligible active members. Sign in with the same ChatGPT account you use for your membership, then use Your downloads below.
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Handbook and Editable Toolkit
£29 one-time
- The complete 32-page handbook PDF
- 10 editable Word checklists and management logs
- Excel workbook: monthly KPIs, improvement actions and stock consumption
- Download as a ZIP with instructions and licence
A single payment with no renewal. No software membership or consulting is included in a one-time purchase. The purchase covers this edition; future editions are not included. A PDF reader is needed. Editing requires compatible Word and Excel software; these applications are not supplied. Examples are fictional. No UK VAT is charged by SAT.CY. Your bank may charge currency conversion fees.
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Save your files for internal use at your licensed hotel property. If your membership ends, you may retain the edition you already downloaded.
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Use the guidance with your hotel’s procedures
The handbook supports management decisions. Adapt the controls, definitions and templates to your property and applicable local requirements. It does not certify compliance or guarantee financial results.
Questions or difficulty downloading? Contact info@sat.cy with your order reference.